Secure Online Ordering

Our objective at Cuban Lou's Cigars is to make your online shopping experience as trouble free as possible. If you wish to order any of our cigars or accessories, we offer you the choice between purchasing online through our secure gateway with SSL or we invite you to contact us by email to make other arrangements.

Orders may be placed directly via our site which is secured with a 128-bit SSL Secure Site Certificate. We make sure all orders and information is secure.

Credit Card Payments:

We accept payment via VISA and AMEX ONLY at this time. Please make sure that your billing address associated with your credit card is the SAME as your billing address you enter when placing the order online. We do NOT keep any credit card information.


Pricing:

All prices on this site are in U.S. DOLLARS and EURO. You can choose to pay in either currency. If you are holding a credit card in another currency, the exchange rate will be controlled by your credit card issuer. We do not control any currency conversion on your credit card.


Ordering:

You will receive a confirmation email with your order once you complete the checkout.

The best way to reach us for a quickly reply is via email through the contact us page.

Refunds:

If you are not satisfied with the condition of the cigars, and you have not smoked more than 2 (out of a box of 20 or more), then we will accept the return and issue you a full credit. If you have smoked more than 2, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other "individual" packaging still intact. Please note that Clearance Items and Cigar Seconds are not covered by this policy and because taste is such a personal thing, we will not accept returns for or cigars that you just do not like the flavor of and that have no quality issues.

In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, let us know the problem, and we will give you full return instructions and replace your order.

All our cigars are stored in monitored climate controlled conditions with a relative humidity of 65-68% at 17-19C to ensure quality and freshness.