pride ourselves in providing our valued customers with the finest range of
Authentic Cuban Cigars. The onus is on us to get your cigars
to you quickly and securely. Unlike some online shops, we ship in
the original boxes, with the bands. Your cigars will arrive fresh
and in original impeccable condition. We vacuum pack all boxes and stuff the
shipping boxes with foam so as to reduce any movement during transit.
Orders will be shipped via International Priority Airmail. Delivery
is approx. 4-5 Days for most of Europe, 8-9 Days for Asia, Pacific Rim, and North America.
FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER $99.00 TOTAL
Out of Stock:
We will NOT process your credit card until we have confirmed your order and
we verify we still have the item(s) in stock. If Cuban Lou's Cigar Co. does
not have the product in stock at the time of purchase, we will inform you accordingly.
All rates and taxes applicable in the destination country shall be the responsibility
of the customer. We suggest you contact your customs agency for further
information. We will not be liable for any delay on the order delivery caused
by customs services. Please note that we are not responsible for any duties,
tariffs, taxes, or other restrictions imposed by the destination country. Tobacco
related laws differ from one country to another and any VAT, taxes, or customs,
if applicable, shall be paid upon receipt of shipment. The customer is responsible to know their own countries tobacco import laws and regulations before placing their order.
We accept payment via VISA and AMEX ONLY at this time. Please make sure
that your billing address associated with your credit card is the SAME as your
billing address you enter when placing the order online.
All prices on this site are in U.S. DOLLARS. You will be billed in US Dollars.
Returns and Refunds
If you are not satisfied with the condition of the cigars, and you have not smoked more than
2 (out of a box of 20 or more), then we will accept the return and issue you a full credit.
If you have smoked more than 2, then we will only issue a pro-rated credit, per stick.
Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other
"individual" packaging still intact. Please note that Clearance Items and Cigar Seconds
are not covered by this policy and because taste is such a personal thing, we will not
accept returns for or cigars that you just do not like the flavor of and that have no quality issues.
In the unlikely event that you are not completely satisfied with the condition or freshness
of any of our cigars or if you receive damaged merchandise, simply contact us, let us know
the problem, and we will give you full return instructions and replace your order.
All our cigars are stored in climate controlled conditions with a relative humidity of
65-68% at 16-18C to ensure quality and freshness.
You will receive a confirmation email with your order once you complete the
If you prefer to speak with us directly, please call +41 21 588 00 82 - we will be more than happy to speak with you.
top priority is to provide you with world-class service, selection, and cigars
at the lowest possible prices