Shipping Info

We pride ourselves in providing our valued customers with the finest range of Authentic Cuban Cigars. The onus is on us to get your cigars to you quickly and securely. Unlike some online shops, we ship in the original boxes, with the bands. Your cigars will arrive fresh and in original impeccable condition. We vacuum pack all boxes and stuff the shipping boxes with foam so as to reduce any movement during transit.

Orders will be shipped via International Priority Airmail. Delivery is approx. 4-5 Days for most of Europe, 8-9 Days for Asia, Pacific Rim, and North America.

Shipping Fees:
FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER $99.00 TOTAL

Out of Stock:
We will NOT process your credit card until we have confirmed your order and we verify we still have the item(s) in stock. If Cuban Lou's Cigar Co. does not have the product in stock at the time of purchase, we will inform you accordingly.

Customs Info:
All rates and taxes applicable in the destination country shall be the responsibility of the customer. We suggest you contact your customs agency for further information. We will not be liable for any delay on the order delivery caused by customs services. Please note that we are not responsible for any duties, tariffs, taxes, or other restrictions imposed by the destination country. Tobacco related laws differ from one country to another and any VAT, taxes, or customs, if applicable, shall be paid upon receipt of shipment. The customer is responsible to know their own countries tobacco import laws and regulations before placing their order.

Payment Info

Credit Card:
We accept payment via VISA and AMEX ONLY at this time. Please make sure that your billing address associated with your credit card is the SAME as your billing address you enter when placing the order online.

Pricing:
All prices on this site are in U.S. DOLLARS. You will be billed in US Dollars.

Returns and Refunds

If you are not satisfied with the condition of the cigars, and you have not smoked more than 2 (out of a box of 20 or more), then we will accept the return and issue you a full credit. If you have smoked more than 2, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other "individual" packaging still intact. Please note that Clearance Items and Cigar Seconds are not covered by this policy and because taste is such a personal thing, we will not accept returns for or cigars that you just do not like the flavor of and that have no quality issues.

In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, let us know the problem, and we will give you full return instructions and replace your order.

All our cigars are stored in climate controlled conditions with a relative humidity of 65-68% at 16-18C to ensure quality and freshness.

Ordering:
You will receive a confirmation email with your order once you complete the checkout.

If you prefer to speak with us directly, please call +41 21 588 00 82 - we will be more than happy to speak with you.

Our top priority is to provide you with world-class service, selection, and cigars at the lowest possible prices